Return & Exchange Policy Not sure if there is a problem with the product? Simply call us if you are not sure if there is a problem with the product and one of our team will discuss it with you. We aim to make everyone happy with their products, but occasionally there are malfunctions and we are happy to help! Please call us to discuss any issues that you have before returning the product because it maybe a simple solution that can save us all shipping. CUSTOMER SERVICE NUMBER 407-333-8856 Standard Return Policy: At Seminole Scuba our aim is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 30 days of purchase date. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased . Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. Please read all conditions below. If conditions are not met, Seminole Scuba reserves the right to refuse the return or to charge a restocking fee not less than 15%. How to return or exchange an item: In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number. To request an RMA number please email our customer service department at info@seminolescuba.com To request an RMA number by phone, call Customer Service at 407-333-8856 Place the original package into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer’s package. We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages. Send pre-authorized returns to: Seminole Scuba 3869 Lake Emma Road Lake Mary, Florida, 32746 Alternatively, you may return an our Retail Store at the above address. Conditions of returns: All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories. Items that have been used in the water are not able to be returned, unless there is a defect. Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model. RMA numbers are valid for 12 days. If you return any items from an order that received FREE SHIPPING the original shipping savings associated with the returned item(s) will be deducted. No Returns or Exchange On: Special Orders Equipment that has been in the water Educational material Seminole Scuba is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.